Canuck Audio Mart Hifi and Audio ForumCanuck Audio Mart Hifi and Audio Forum
It is currently Fri Jul 20, 2018 12:37 pm

All times are UTC - 8 hours




Post new topic Reply to topic  [ 194 posts ]  Go to page Previous  1 ... 9, 10, 11, 12, 13  Next
Author Message
PostPosted: Sun Dec 31, 2017 6:00 pm 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
On Saturday I looked at a couple receivers and as I was talking to the sales guy I mentioned that this one comes with a two year warranty.
He said it comes with one year. I looked on the Yamaha site and it said two years. The sales guy informed me that I was looking at the American site.
Sure enough we get one year. It's not just electronic devices, its cars, fridges, you name it.
Our warranty is worse. We pay a lot more (even taking into account the exchange rate) and get a lot less.
Can someone please explain this?

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Sun Dec 31, 2017 6:15 pm 
Offline
User avatar

Joined: Mon Mar 31, 2008 9:17 am
Posts: 14719
Location: Toronto, ON, CA
mahatma1 wrote:
Our warranty is worse.

Have you read the warranty certificate? It might be the same warranty is offered if you fill out the warranty card and mail it in. It's in the fine print, which you won't see unless you look for it.....if it is there to begin with.... :roll:

_________________
To a hammer, everything looks like a nail


Top
 Profile  
Reply with quote  
PostPosted: Sun Dec 31, 2017 6:44 pm 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
ripblade wrote:
mahatma1 wrote:
Our warranty is worse.

Have you read the warranty certificate? It might be the same warranty is offered if you fill out the warranty card and mail it in. It's in the fine print, which you won't see unless you look for it.....if it is there to begin with.... :roll:

With this particular item (Yamaha receiver) I didn't read anything.
I did ask.
I also asked why our warranty was shorter. He made no mention of filling anything out in order to access more warranty coverage.
I asked who will repair it if it screws up.
I asked who pays shipping costs if need be.
I asked about their "lemon" policy (if they even had one).
I asked about a loaner if mine was going to take a longtime to fix.
The only things the sales guy could answer was the stuff in his sales bumf.
A non big box store was able to answer most of the questions, except why we get a shorter warranty. Interestingly, they don't do loaners while your receiver is out for repairs. This policy is for AV gear only, due to the high defect rate.
It was also the reason they sell only the top of the line (and from one brand only) receivers.
I'm still shopping but two channel AV is looking like the best bet if reliability has any part in a buying decision.

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Sun Dec 31, 2017 7:34 pm 
Offline
User avatar

Joined: Sun Mar 03, 2013 5:03 am
Posts: 954
Location: Georgetown, ON, CA
mahatma1 wrote:
Will do. This year we're doing a fly in trip near Nakina.

Sorry, this is totally unrelated to the topic, but I’ve never heard Nakina brought up in any conversation, written or otherwise. My mother was born there in 1935. I’ve never been, but would like to go, just out of curiosity.


Sent from my iPhone using Tapatalk


Top
 Profile  
Reply with quote  
PostPosted: Sun Dec 31, 2017 8:36 pm 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
bbsupersport wrote:
mahatma1 wrote:
Will do. This year we're doing a fly in trip near Nakina.

Sorry, this is totally unrelated to the topic, but I’ve never heard Nakina brought up in any conversation, written or otherwise. My mother was born there in 1935. I’ve never been, but would like to go, just out of curiosity.


Sent from my iPhone using Tapatalk

It'll be our first time up there. A few friends have fished at the same camp and said it's phenomenal. Walleye and pike. We're the only group on our lake (Saga Lake).
We are fishing with Twin Lakes Outfitters.
Really looking forward to this. I'll take a bunch of pics.
http://www.twin-lakes-air.com/nakina-ou ... -camps.htm

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 6:38 am 
Offline
User avatar

Joined: Mon Oct 17, 2011 6:55 pm
Posts: 2964
Location: Toronto, ON, CA
mahatma1 wrote:
On Saturday I looked at a couple receivers and as I was talking to the sales guy I mentioned that this one comes with a two year warranty.
He said it comes with one year. I looked on the Yamaha site and it said two years. The sales guy informed me that I was looking at the American site.
Sure enough we get one year. It's not just electronic devices, its cars, fridges, you name it.
Our warranty is worse. We pay a lot more (even taking into account the exchange rate) and get a lot less.
Can someone please explain this?


You have to read the fine print of the warranty and not just take the salesman’s word.

I wouldn’t say the US has better warranty policies than Canada – many consumer products in the States only come with a 90 day warranty where I believe in Canada 1 year for most products is a mandatory policy (depending on product of course)

Comparing both the US and Canada warranties provided by Yamaha, the RXA Series receivers (as an example) comes with a 3 year limited warranty in the US and 4 years in Canada.

Canada Warranties….
https://ca.yamaha.com/en/support/warran ... index.html

US Warranties….
https://usa.yamaha.com/support/warranty ... index.html


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 7:07 am 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
sthomas1049 wrote:
mahatma1 wrote:
On Saturday I looked at a couple receivers and as I was talking to the sales guy I mentioned that this one comes with a two year warranty.
He said it comes with one year. I looked on the Yamaha site and it said two years. The sales guy informed me that I was looking at the American site.
Sure enough we get one year. It's not just electronic devices, its cars, fridges, you name it.
Our warranty is worse. We pay a lot more (even taking into account the exchange rate) and get a lot less.
Can someone please explain this?


You have to read the fine print of the warranty and not just take the salesman’s word.

I wouldn’t say the US has better warranty policies than Canada – many consumer products in the States only come with a 90 day warranty where I believe in Canada 1 year for most products is a mandatory policy (depending on product of course)

Comparing both the US and Canada warranties provided by Yamaha, the RXA Series receivers (as an example) comes with a 3 year limited warranty in the US and 4 years in Canada.

Canada Warranties….
https://ca.yamaha.com/en/support/warran ... index.html

US Warranties….
https://usa.yamaha.com/support/warranty ... index.html

Thank You.

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 8:31 am 
Offline

Joined: Tue Jul 04, 2006 5:15 pm
Posts: 321
Location: Cambridge, ON, CA
Yami RXA line has 4 years doesn't it
Regular yami line is 2?


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 8:47 am 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
Tyreman wrote:
Yami RXA line has 4 years doesn't it
Regular yami line is 2?

Yes. Unfortunately that's not what I was quoted. Lesson learned.

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 8:50 am 
Offline
User avatar

Joined: Mon Mar 31, 2008 9:17 am
Posts: 14719
Location: Toronto, ON, CA
mahatma1 wrote:
Tyreman wrote:
Yami RXA line has 4 years doesn't it
Regular yami line is 2?

Yes. Unfortunately that's not what I was quoted. Lesson learned.
If they have a vested interest in selling you additional warranties, you're not likely going to be informed of the extent of the factory warranty. IME the name brands offer 2-5yr warranties in Canada.

_________________
To a hammer, everything looks like a nail


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 9:30 am 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
ripblade wrote:
mahatma1 wrote:
Tyreman wrote:
Yami RXA line has 4 years doesn't it
Regular yami line is 2?

Yes. Unfortunately that's not what I was quoted. Lesson learned.
If they have a vested interest in selling you additional warranties, you're not likely going to be informed of the extent of the factory warranty. IME the name brands offer 2-5yr warranties in Canada.

My paranoia was on high alert. The extended warranty sounded like a good idea until I thought it through. It overlapped with the Yamaha warranty and the price was "stiff".
No deal to had there. I'm thinking that I ought to take someone along with me next time I go shopping, to save me from myself.

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 9:36 am 
Offline
User avatar

Joined: Fri Feb 11, 2011 9:30 pm
Posts: 396
Location: Regina, SK, CA
Do check your credit card for warranty extension as a card benifit.
Many have a policy doubling the original warranty, to a point. You might find your credit card policy will cover a lot of extra time of warranty.
How it is used, effected, etc takes some research too, but it is a free service attached to a lot of credit cards. (Or included in your cc fee if you pay one).

_________________
Vintage has a place.....mostly in my basement.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 9:36 am 
Offline

Joined: Fri Jan 13, 2006 4:45 pm
Posts: 130
Location: Montréal, QC, CA
I have noticed that big box stores like Best Buy, always try to sell you an extra warranty. Specialist audio dealers have never tried to sell me one of those, even with a product that also sells at Best Buy (Marantz, Yamaha, etc).


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 9:42 am 
Offline
User avatar

Joined: Fri Mar 30, 2007 9:41 am
Posts: 4251
Location: Ingersoll, ON, CA
Scudder wrote:
I have noticed that big box stores like Best Buy, always try to sell you an extra warranty. Specialist audio dealers have never tried to sell me one of those, even with a product that also sells at Best Buy (Marantz, Yamaha, etc).

My experience as well. As far as the extended warranty available with your credit card, I have it but have never used it.
Not sure how much hassle it would be trying to get warranty work done with it.

_________________
He who is like the wind blowing from your pants.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jan 01, 2018 10:02 am 
Offline
User avatar

Joined: Mon Oct 17, 2011 6:55 pm
Posts: 2964
Location: Toronto, ON, CA
mahatma1 wrote:
Scudder wrote:
I have noticed that big box stores like Best Buy, always try to sell you an extra warranty. Specialist audio dealers have never tried to sell me one of those, even with a product that also sells at Best Buy (Marantz, Yamaha, etc).

My experience as well. As far as the extended warranty available with your credit card, I have it but have never used it.
Not sure how much hassle it would be trying to get warranty work done with it.


If your credit card offers any kind of warranty, take full advantage of it. Bought a new snowboard – beautiful Arbor which are hand crafted out of California using real wood veneers. They are quite expensive in comparison. Second run on the board at Le Massif in Quebec I launched off a mogul and landed on a rock tearing a big chunk out of the underside and bending the metal edge. Well beyond repair. I tried for an accident replacement through both the dealer and manufacture – both said I was SOL. Called the credit card company and they gave me a full reimbursement. Ended up buying a cheaper board and pocketing the difference.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 194 posts ]  Go to page Previous  1 ... 9, 10, 11, 12, 13  Next

All times are UTC - 8 hours


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group