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PostPosted: Tue Aug 28, 2012 3:36 pm 
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Joined: Wed Apr 21, 2004 6:03 pm
Posts: 1199
Location: Vancouver, BC, CA
Hi everyone,

It's come to our attention that some people might not be receiving emails from CAM. This is especially frustrating if you are awaiting replies to your classifieds.

Here are some critical tips to ensure you receive our emails:

  • Never EVER mark an email from CAM/USAM as spam. Once you do this your email service might start blocking all further emails. If a reply is a spammer simply delete the email. Marking an email from us as SPAM penalises CAM as the spam source. This is the most important thing to remember and is most critical for users of yahoo and hotmail addresses. Neither Hotmail nor Yahoo will help you if their systems are blocking our emails due to this spam marking!
  • Add our email addresses to your contact list in your free email service, or add them to a white list. You can read this article on how to do this. Make sure to whitelist our emails such as moderators@canuckaudiomart.com and webmaster@canuckaudiomart.com
  • If you accidentally mark our emails as spam, go and unmark them. Depending on your email service you can do this by going to the trash or spam folders and marking each of our emails as not spam.
  • If you cannot see emails from us, try looking in your spam box. If we are there mark them all as NOT SPAM.
  • Avoid using hotmail, yahoo, and aol as your email service on CAM. While these are great services when talking to friends, they are well known for being problematic for receiving automated emails from systems like CAM. We recommend using gmail as the most reliable system that also has very powerful anti spam filters that DON'T accidentally block as many of our emails.

Many users ask me why some services like Hotmail are so terrible for receiving emails from websites. The simple answer is that services like Hotmail are using very aggressive anti-spam techniques that tend to err on the side of caution - meaning they often have false positives in an effort to reduce spam. they do this to protect their users from the millions of spammers out there, but it also hurts your chances of receiving emails you WANT. Why this happens is that most email services have really old anti-spam systems, and as a result they have to block MORE of everything in order to block more of the unwanted spam emails. Why we recommend Gmail is that it has one of the best, and most sophisticated anti-spam filters in the world, which means they can afford to be more lenient in what they let through, which also means higher deliverability.

If you are relying on receiving emails from CAM/USAM, please follow the above, and seriously consider using Gmail for your CAM/USAM account.


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