• Do I have to register first before I can use Canuck Audio Mart?
• How do I register?
• How much does it cost to use Canuck Audio Mart?
• How does this system work?
• Do I have to be a Canadian to use Canuck Audio Mart?
• Do I have to use my real name when posting a message?
• Why am I not receiving any emails from Canuck Audio Mart?
• Why is everything in Canadian dollars?   
• How does our feedback system work?
• What is the Gallery feature for?
• What and How do I use the User Hotlist?

For Selling:

• How do I post an ad?
• How do I modify my ad?
• How do I remove my ad?
• How do I mark my ad as "SOLD"?
• How do I add images to my ads?
• Can I use HTML tags anywhere in my ad listings?
• What should I put in the "Caption" text box?
• Why didn't my classified ad show up in the search?
• How do I leave feedback for my buyer?

For Buying:

• How do I contact someone who has posted a classified ad?
• How do I make a search on products?
• If I want to view only Private Ads or only Dealer Ads, can I limit my search?
• Why didn't my search turn up any hits?
• How do I make a search finding users?
• How do I leave feedback for the seller?

For Businesses/Advertisers:

• Who qualifies as a Dealer?
• I'm a Business/Dealer, can I sell my items on Canuck Audio Mart?
• How can I advertise on Canuck Audio Mart?

For High-Volume Users:

• Who qualifies as a High-Volume User?
• My ad expired and my product was not sold. If I re-list the ad, will it count as another product?
• Why do I have to pay even though I am using Canuck Audio Mart for personal use and I am not a Dealer?

Depends.

If you are a buyer, you do not need to register to browse through classifieds and approach sellers about the item(s) they are offering for sale. Feel free to browse through sellers' classifieds and reply to them with inquiries. However, it is highly recommended that you register for an account as that gives you greater credibility as a buyer, and sellers are therefore more open to doing business with you.

As a seller, you need to register to get a user account before you can start to list to items for sale on Canuck Audio Mart.

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Click on the "Register" link located on the top right hand corner of the Canuck Audio Mart site. Then please proceed by filling out the entire form.

*Note: With all personal information submitted, you are given the option to display or not display the information to other users. Therefore, please fill out the form accurately. Information you submit will only be used by Canuck Audio Mart to maintain our database and to verify users to prevent scammers. Your information will not be used by a 3rd party. You may read our Privacy Policy for further information.

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Nothing. Canuck Audio Mart listings are FREE. No cost to you. How can this be? Well Canuck Audio Mart is covering the cost of providing this service by selling advertising on the site. That's all. As you can see, there is the opportunity to purchase banner advertising on the site. Your support of the sponsors or purchasing a banner ad for your business will keep Canuck Audio Mart going.

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Anyone is free to browse through classified postings on the main page of the site and by clicking on the "Classifieds" link located near the top middle section of the site.

• Profile: To modify your personal information.
• My Ads: To place new ads and view all the ads you have posted up. Users will be able to view all your ads and you will be able to edit your ads from one easy-to-use account.
• Notifications: To add keywords (ex. product names, brand names, etc…) that you would like CAM to search for on the site, and then notify you once we find the listing.
• My Responses: To view all responses you made to other users' ads.
• Log Out: Make sure you log out after every session on Canuck Audio Mart.

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No. But your item(s) must be available in Canada. The point of this site is to sell and buy items within Canadian borders to avoid customs, duties, and extra taxes. It's also advantageous if both buyer and sellers live in nearby areas to do in-person transactions so both parties' obligations are fulfilled instantaneously. Anyone, Canadian or non-Canadian, can be a buyer on Canuck Audio Mart. However, in order to be a seller, you and your item must be situated in Canada.

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No. Even if you use your real name when you register (and we encourage that), you do not have to use your real name when you post an ad. Our system will simply display whatever you put in the First and Last Name fields. If you feel more comfortable, you can use a nickname or pseudoname.

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Several email providers like Hotmail and Sympatico, filter out emails that they may consider junk mail or SPAM. When a user replies to your ad through our form, our servers sends an email to you as notification. Because this email account (DoNotReply@canuckaudiomart.com) comes from a web server mailing program, email providers sometimes identify it as "Junk Mail." Also some email providers identify text in email content that sound like junk mail as "Junk Mail."

*Important: You must put the following emails on your "safe" list:

• CanuckAudioMart@canuckaudiomart.com
• sales@canuckaudiomart.com
• webmaster@canuckaudiomart.com
• DoNotReply@canuckaudiomart.com

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Why is everything in Canadian dollars?   

Canuck Audio Mart is a place for Canadians to buy and sell items from other Canadians. In some of the forums people said "It would be nice if there was a Canadian classifieds, so we wouldn't have to deal with other countries' currencies." Well this is it. If you want to sell on Canuck Audio Mart, list your price in Canadian dollars. If you as a buyer want to negotiate what the price in Canadian dollars works out to in another currency to facilitate payment, then go for it. Canuck Audio Mart assumes no referee position in any such negotiations of converting currencies. If you want to see what your dollar is relative to the Canadian dollar, check this link, Universal Currency Converter

Please remember to only post classified ads in Canadian Dollars!!

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Each registered user has a feedback profile. Our feedback is based on receiving 3 different types of feedback: positive, neutral, and negative. A buyer can leave feedback for the seller, and a seller can leave feedback for the buyer. Our system counts the number of different types of feedback left on a user's account and displays the number of each type. As with most feedback systems, the higher number of positive feedback the more reliable the user is. It is recommended to check the user's feedback to read comments and look for negative remarks before making transactions with them.

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The Gallery feature was created by Canuck Audio Mart to enhance the "community feeling" of our enthusiasts. It is for users to upload images to their profiles to showcase their hifi, home theatre, car, audio items. (You will find this feature as a tab on "My Profile"). These are also displayed and rotated between users' galleries on the main page of the site in the lower left corner.

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A User Hotlist is a list of users whose ad listings are of interest to you, or just users who you want to keep an eye on because you've had positive experiences with them on Canuck Audio Mart or have been recommended by other users. It's a place where we provide you quick links to their classifieds so you can easily bookmark them or check what new items they may have on sale (or want). This feature also displays the most recent ads of all your hotlisted users on the front page of Canuck Audio Mart when you log in.

There are 2 ways to add a user to your Hotlist:

1. Go to the user's account by either making a search on their username or email address (see the FAQ on "How do I make a search finding users?" OR just click on the user's classified ads). Once on the user's account, click on the "Add to My Hotlist" button located near their profile information.
OR

2. Click on your "Profile" link located on your User Navigation Bar. Click on the "User Hotlist" tab. Type in the user's name and click on the "Add to My Hotlist" button.

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Once registered and logged in, click on the "Place an Ad" link located near the top of the screen. Proceed to fill out the form with information regarding the item for sale. Once you have filled it out, click on the "Place Ad" button. You should then see confirmation text on the page if your ad was successfully posted. You can then continue to edit the ad if necessary.

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Once registered and logged in, click on the "My Ads" link on the User Navigation Bar located at the top right-hand corner of the site. You will be shown a list of all the ads you have posted. You are each given the option to "Manage Images", "Edit Ad" or "Mark as Sold". Just click on "Edit Ad" for the appropriate ad from that screen. You will be taken to a form which has the current information from your ad which you have already filled in. Proceed to modify the fields accordingly. When finished, click on the "Update" button. You should then see confirmation text if your ad was successfully modified.

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Once registered and logged in, click on the "My Ads" link on the User Navigation Bar located in the top right-hand corner of the site. Click on "Edit Ad" of the appropriate ad and scroll until you see the "Status" option. Select Status as "Off" to pull your ad from circulation. You can always turn ads back on as long as they have not reached the maximum 180 day expiration.

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Once registered and logged in, click on the "My Ads" link on the User Navigation Bar located in the top right-hand corner of the site. Click on "Edit Ad" of the appropriate ad and scroll until you see the "Status" option. Select Status as "Sold" to put it into SOLD mode. In SOLD mode your ad will show up on the listings, but cannot be searched for, nor can anyone make any offers on the ad.

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You can add up to (3) images of the item you're selling per ad. You need to go to "My Ads" on your User Navigation Bar. On your list of classifieds, you will see a the "Manage Images" link for each ad. Click on the link and following the instructions on the page to upload images.

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Your classified ad most likely did not show up because either you were in the wrong category (such as "Speakers" instead of "Home Theatre") or you specified search criteria that does not appear in your ad. If so, please verify that you selected the correct category and then broaden your search by leaving more of the search fields blank.

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In order to leave feedback for the buyer, the buyer must leave you (the seller) feedback first. After the buyer has done so, in your own account, click on the link "User Feedback." Locate the feedback the buyer has left you for the specific item. The textbox located directly underneath the buyer's feedback is the space where you input your feedback for the buyer. Once finished, please click on the "Respond to Feedback" button to upload your text. You may edit accordingly and then press on the "Respond to Feedback" to update your response.

If you wish to remove your own feedback as a seller (to a buyer), you may click on the "Remove" link to do so.

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All of the classified ads will have a "Reply to Ad" link located on top of the Description of the ad. Please click on the link, and you will be directed to a form where you can send an email to the user. You and the seller may then communicate through your regular email program.

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On the left hand navigation menu near the top, you will find a section called "Search Classifieds." In the text box, type in the brand name, product type, or any other descriptive feature and hit "Search." Your search results will be displayed subsequently on the page.

You may also make an Advanced Search by clicking on the "Advanced Search" link to narrow down your search criteria based on keywords, category, type, province, photo available, etc...

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If you would like to see only Private Classified Ads, or only Dealer Ads, you can do so by selecting the "Advanced Search" link on the left navigation menu.
The third option down on the Search Form is Type - this is where you specify the Type of ads you would like to see. It defaults to All, but you can click on the down arrow at the right of the input box and select the Type of classified ad you wish to see. This will apply a "filter" on the database, and only the Type of ad you select will be returned in the search results.

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Your search criteria may have been too narrow. Go back to the Search form and leave more of the search fields blank, or just click on the "Search for Matching Ads" button and do a general search. For the broadest possible search, simply click on the "Browse All Ads" button.

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On the left hand navigation menu, you will find a section called "Find User." In the text box, type in the username or email address and hit "Search." Your search results will be displayed subsequently on the page. You may also make an Advanced Search by clicking on the "Advanced Search" link to narrow down your search criteria based on keywords, category, type, province, photo available, etc...

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Above each classified ad Description, there is a link "Give Feedback On User." To respond to a specific ad consisting of the item you purchased, please click on the "Give Feedback on User" link, and you will be directed to a feedback form. *Note: In a complete transaction, the buyer must leave feedback for the seller first. The seller will then be able to leave feedback on the buyer by responding to the buyer's feedback which is now located on the seller's account.

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A Dealer is anyone who buys and sells for non-personal reasons. This includes businesses and distributors.

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We now have "Dealer Accounts" that allow for Dealer Ads from businesses. You can acquire these through 2 ways:

• Directly purchase a Dealer Account
• Become an advertiser on Canuck Audio Mart, and receive a FREE Dealer Account with advertisement purchase. This doubles your exposure on Canuck Audio Mart!

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Click here for our rates. There are a variety of options, different banner types and advertising lengths you may choose from and we are always flexible with anything you have in mind. Please contact sales@canuckaudiomart.com for more information.

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A High-Volume user is anyone who is posting more than 8 unique products a month for sale consistently over a course of 3 months or more. Please click here for info on our High-Volume user account.

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No, only the unique ads count. Meaning if you posted an ad, and 30 days later your ad has expired and you were not able to sell your item, then you may repost it and it will not count as an additional unique ad.

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We have noticed that there are a few users who post a large number of ads. Many other users and some Dealers have complained this can be unfair because some high-volume users also make a decent amount of money. Through enforcing the High-Volume user account, we are hoping to rebalance things. It's about making it more fair.

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